FreePhone 0800 111KIT(548)
Email us at: sales@firstaidkits.co.nz
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Product shipping, returns policy and privacy policy

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New Zealand owned and operated
Worksafe tic

Workplace compliant kits

Product shipping

All orders are despatched using courier services. Courier charges: Urban $10.50 Rural $12.50. Orders over $150 are delivered free anywhere within New Zealand. All products carried in stock are despatched within 24 hours.

Orders received before 1pm weekdays are processed within one working day. Allow a minimum of 2 days and a maximum of 4 days for delivery of the goods to you. Parcel tracking will provided with each processed order.

International orders (including outlying islands) will only be accepted by prior arrangement. Please email us at: sales@firstaidkits.co.nz or by calling us on free phone 0800-111-548 to discuss.

Returns and exchange policy

We love to make it easy for you to deal with us. We want you to be 100% happy with your purchase.


All returns must be received by us within 30 days of the date of your receiving the goods.

Refunds will be made within 2 working days (Mon-Fri) from receipt of the goods.


Should you change your mind about an item purchased and simply wish to return it, you are welcome to do so for a full refund or to exchange it for another product. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. Any costs involved in returning the item to us will be borne by you as well as the courier costs we may have incurred sending the goods to you.


If the product is defective or received damaged, we will cover the cost of shipping the product back to us. We can email you a prepaid shipping waybill to download, print and place on the parcel prior to collection by our appointed courier carrier.


Return address: Returned goods should be sent to:

  • ProSafetyNZ
  • 8 Dudley Crescent
  • Cable Bay
  • Northland 0420

Please ensure the goods are carefully packaged to prevent damage enroute. Clearly mark the package as "Fragile - handle with care" should the contents of the package be of a fragile nature. Please note it is the responsibility of the purchaser to ensure the package is returned to us in good order. You should also ensure your return address is clearly marked on the parcel. Should you be using your own courier service to return goods to us, you are responsible for ensuring the goods are insured and received by us in good order.


Products that are eligible for a returnless refund. In cases where evidence is provided that the product is damaged in transit or is of little value in returning the product, ProSafetyNZ may require that the product not be returned and will then process the refund or replace the product.


Important information. Under New Zealand's Consumer Guarantees Act (CGA), your consumer rights are expressed as a series of guarantees that a seller automatically makes to you when you buy any goods or services for personal use. Retailers and other suppliers guarantee their goods will:

  • Be of acceptable quality.
  • Be fit for a particular purpose that you asked about.
  • Match the description given in advertisements or sales brochures, or by the sales assistant.
  • Match the sample or demonstration model.
  • Be owned by the consumer, once purchased.

Glad we can be of service to you.


You can contact us by:

  • Email:                sales@firstaidkits.co.nz
  • Phone landline:   09 4780158
  • Free Phone         0800 111548
  • ProSafetyNZ is a division of New Zealand Trade Merchants Limited incorporated in New Zealand. Registration no. 1801160 GST no. 93-417-607

Privacy policy

Any information collected by New Zealand Trade Merchants Ltd t/a ProSafetyNZ about you through this web site or in any communication with us is used exclusively for the purpose of processing orders, improving your shopping experience and to communicate with you regarding our products and services and special promotions.

We will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes. We will store any information that you provide securely and will not sell or release it to any other business or person.

Should you have any questions regarding our Privacy Policy, please contact us.

About us

Welcome to ProSafetyNZ. ProSafetyNZ was established in 2009 as a division of New Zealand Trade Merchants Ltd. to supply high quality, low priced first aid kits and first aid supplies within New Zealand.


We supply first aid products to schools, retail, factories, sports organisations and the general public. ProSafetyNZ has a comprehensive range of products and offer excellent value for money, combined with friendly and efficient service. Our range of quality products are sourced from well known and trusted suppliers. The products supplied are all guaranteed against defects. Please see our replacement policy below. Whether you are looking to comply with WorkSafe New Zealand requirements, or just want the best emergency kits for your industry, call our free phone 0800 number if you would like some guidance.


If you are looking for a specific product but cannot find it on our website – please let us know and we will do our best to source the product you require.

Our online e-commerce platform offers a safe secure environment to purchase from and is protected by 128-bit security. We accept Master and Visa credit cards as well as PayPal for your convenience. If you wish to set up a business account, don’t hesitate to contact us via sales@firstaidkits.co.nz or on free phone 0800-111-548, alternatively you can complete our account application form and email it to us.

We are always expanding our product range and trust we are able to assist you in your first aid supply requirements. We pride ourselves in offering a high quality service and trust you will find our website to be an extremely easy experience. Feel free to contact us should you have any suggestions or requirements.


Glad we can be of service to you.


You can contact us by:

  • Email:                sales@firstaidkits.co.nz
  • Phone landline:   09 478 0158
  • Free Phone         0800-111-548
  • ProSafetyNZ is a division of New Zealand Trade Merchants Limited incorporated in New Zealand. Registration no. 1801160 GST no. 93-417-607

Secure payment through our online shop

Shopping online at New Zealand Trade Merchants Limited trading as ProSafetyNZ is safe. We never keep your credit card number on our web server—in fact, we don’t even see it. We accept Visa, MasterCard and PayPal. Your credit card is debited by national payment processor, Payment Express (now Windcave). However, you are welcome to call us using our 0800 number and discuss your payment preferences.


payment express card kits order

Deliveries

  • All orders are sent by courier.
  • Free shipping on orders of $150 or more. Courier charges: Urban $10.50 Rural $12.50
  • Above prices include GST.

Call us on FreePhone 0800 111548 / 0800111KIT

If you wish to, open an account with us. Simply download and complete the form below and email it to us.

pdf of ordering form